The business impacts that are assessed in a business continuity planning process are often driven by self-imposed assumptions - and even more often, wrong ones. A good example is the now antiquated "72 hour rule," which required citizens to be self-sustaining for 3 days following a disaster.
You don't have to have a pandemic or hurricane to easily exceed 72 hours. However, in other kinds of disasters from earthquakes to human error or even malice, it may be shorter or longer than that before you can restore operations.
- An earthquake in Hawaii last fall caused 8 hours of downtime at Kuakini Health Systems in Honolulu, bringing down its patient care applications that prevented doctors from providing anything but the most basic care.
- A financial services firm recently had a 7 hour outage of a critical customer-facing application (someone made an uncontrolled change that corrupted the SAN), which costs it several hundred customers and an estimated $1-2 million in revenue.
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